Refund
Refund Policy
This Nalgene page explains returns, exchanges, and refunds in a store-specific format. This page applies specifically to nalganep.shop.
Our approach at Nalgene to eligibility
For Nalgene customers at nalganep.shop, this section explains eligibility. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
How Nalgene handles support
This support section covers orders and visits through nalganep.shop for Nalgene. For return or exchange assistance, contact Support@Nalganep.shop or 9713303091.
Our approach at Nalgene to refund timing
For purchases made through nalganep.shop, Nalgene applies the following guidance on refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Nalgene: exceptions
For Nalgene customers at nalganep.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
How Nalgene handles starting a request
Customers using nalganep.shop can rely on the following Nalgene guidance about starting a request. A return or exchange begins when you, contact us at Support@Nalganep.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Nalgene: condition of returns
For purchases made through nalganep.shop, Nalgene applies the following guidance on condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Nalgene: order problems
For purchases made through nalganep.shop, Nalgene applies the following guidance on order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalganep.shop
Phone: 9713303091
Physical address: 325 Shoup Ave, Idaho Falls, Idaho, 83402, United States